Refund and Cancellation Policy

Live event tickets

You may request to cancel your ticket to our live events for a full refund, up to 72 hours before the date and time of the event.

To request a cancellation, please email [email protected] with the subject: The Master Series Order Refund Request. Please include details of your order, and your reason for cancelling

Cancellation requests made after this timeframe may not receive a refund.

Recorded Content

Anyone purchasing the instant access recordings may not request a refund unless they can prove they have not downloaded any of the content.

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